Terms & Conditions

Key Highlights

1. Introduction

Welcome to ce999, Bangladesh's trusted online gaming platform. These Terms & Conditions constitute a legally binding agreement between you ("Player" or "User") and ce999 ("the Platform", "we", "us", or "our"). By registering an account, accessing any part of our website, or using any service we provide, you confirm that you have read, understood, and agree to be bound by all the terms set out in this document, along with our Privacy Policy and Responsible Gaming policy.

These terms apply to all products and services offered on ce999, including cricket betting, live casino games, slots, crash games, fish shooting games, and any other gaming products made available to users on our platform. If you do not agree to any part of these terms, you must not use ce999's services.

2. Eligibility

To register and use ce999, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age (21+ only). Players must be 21 years or older to create an account and place bets on ce999.
• You must be a natural person with full legal capacity to enter into a binding contract in your jurisdiction.
• You must provide truthful, accurate, and complete personal information during the registration process. Any misrepresentation may result in account termination.
• You must not be a current employee, director, agent, or immediate family member of a person working at ce999 or any of its affiliated entities.
• You must not be using any automated system, bot, script, or other tool designed to exploit the platform or gain an unfair advantage over other players.

ce999 reserves the right to verify your eligibility at any time and to request supporting documentation (such as a national ID, passport, or driver's license) as part of the Know Your Customer (KYC) process. Accounts that fail to satisfy KYC requirements may be suspended or closed.

3. Account Registration and Security

Each player is permitted to hold only one account on ce999. The creation of multiple accounts by a single individual (multi-accounting) is strictly prohibited and will result in the immediate suspension of all associated accounts and forfeiture of any balances or pending withdrawals.

Account Credentials

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You agree to:

• Choose a strong, unique password that is not shared with any other online service or platform.
• Never disclose your login details to any third party, including friends, family, or anyone claiming to represent ce999 support.
• Notify ce999 support immediately at [email protected] if you suspect your account has been accessed without your authorisation.
• Log out of your account after every session, particularly when using a shared or public device.

Account Verification (KYC)

ce999 operates a strict Know Your Customer policy. You may be required to submit identity documents before processing your first withdrawal or at any point thereafter. Acceptable documents include a valid National ID (NID), passport, or government-issued photo identification. Failure to complete KYC verification within a reasonable timeframe may result in account restriction. All submitted documents are handled in accordance with our Privacy Policy.

4. Deposits and Withdrawals

ce999 supports a range of payment methods tailored to the Bangladesh market. All transactions on ce999 are conducted in Bangladeshi Taka (৳ BDT). The platform is not responsible for exchange-rate fluctuations if you fund your account using an international payment method.

Deposits

Accepted deposit methods include, but are not limited to:

• Mobile financial services: bKash, Nagad, Rocket, Upay
• Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank
• Debit/credit cards: Visa, Mastercard (where supported by your issuing bank)
• Minimum deposit amounts and any applicable processing fees are displayed at the time of transaction. Deposits are credited to your ce999 account upon confirmation from the payment provider.

Withdrawals

Withdrawal requests are processed subject to the following conditions:

• Your account must have completed KYC verification before your first withdrawal can be processed.
• You may only withdraw to a payment method registered in your own name. Third-party withdrawals are not permitted.
• Processing times vary by payment method but are typically completed within 1–3 business days. Any active wagering requirements attached to a bonus must be fulfilled before withdrawal of bonus-derived funds.

ce999 reserves the right to request additional verification documents before processing any withdrawal. This is a standard anti-fraud and anti-money-laundering measure designed to protect all players on the platform.

5. Bonuses and Promotions

ce999 periodically offers bonuses, free spins, cashback promotions, and other incentives to eligible players. All bonuses are governed by the following general terms, in addition to any specific terms communicated at the time of each individual promotion:

• Bonuses are available to new and existing players at ce999's sole discretion and may be withdrawn or modified at any time without prior notice.
• Each bonus offer is valid for one use per player per household. Attempting to claim the same offer multiple times constitutes abuse and will result in bonus cancellation.
• Bonus funds are separate from real-money funds. Unless otherwise stated, bonus funds must be played through (rollover) a specified number of times before they can be converted to withdrawable cash.
• ce999 reserves the right to void any bonus and confiscate associated winnings if fraudulent activity, collusion, or exploitation of a software error is detected.

Seasonal promotions tied to Bangladesh cultural events such as Eid, Pohela Boishakh, or the Bangladesh Premier League (BPL) may carry additional specific terms. Players are encouraged to review those terms before opting in to any promotion.

6. Responsible Gaming

ce999 is fully committed to promoting responsible gaming practices and maintaining a safe environment for all players. We recognise that gambling, while entertaining, can become problematic for some individuals. The following tools are available to all registered players:

• Deposit limits: Set daily, weekly, or monthly deposit caps to manage your spending.
• Session time limits and reality checks to keep track of the time spent playing.
• Self-exclusion options (temporary or permanent) for players who wish to take a break from gambling.

By accepting these Terms & Conditions, you acknowledge that you are playing voluntarily and that ce999 bears no responsibility for gambling-related harm arising from your own voluntary participation. If you believe gambling is negatively affecting your daily life, please contact our support team or refer to our Responsible Gaming page for further guidance.

7. Prohibited Activities

The following activities are strictly prohibited on ce999 and may result in account suspension, termination, and forfeiture of all funds without prior notice:

• Fraudulent activity, including the use of stolen, cloned, or third-party payment methods to fund your account.
• Collusion between players with the intent to manipulate the outcome of any game or betting market.
• Use of bots, automated scripts, AI tools, or any other non-human means to place bets or interact with the platform.
• Exploitation of software bugs, glitches, or vulnerabilities to obtain winnings that would not otherwise be payable under normal operating conditions.
• Money laundering, structuring of transactions to avoid reporting thresholds, or any other financial crime using ce999's platform.

ce999 cooperates fully with law enforcement agencies and financial regulators in Bangladesh and internationally. Any account found to be engaged in prohibited activities will be reported to the relevant authorities, and all associated funds will be frozen pending investigation.

8. Intellectual Property

All content on the ce999 platform — including but not limited to text, graphics, logos, icons, images, audio clips, software, and the overall design — is the exclusive intellectual property of ce999 or its licensed content providers and is protected under applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, transmit, repost, or otherwise use any content from ce999 without prior written permission from ce999. Any unauthorised use of ce999's intellectual property may result in legal action.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ce999, its directors, officers, employees, affiliates, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, or loss of goodwill — arising from or in connection with your use of, or inability to use, the ce999 platform or any of its services.

ce999 does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance windows and occasional service disruptions may occur. We will make reasonable efforts to notify users in advance of any planned downtime, but ce999 accepts no liability for losses arising from temporary service unavailability.

10. Amendments to These Terms

ce999 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When changes are made, the revised terms will be published on this page with an updated effective date. It is your responsibility to review these terms periodically. Your continued use of ce999 following the posting of any changes constitutes acceptance of those changes.

Material changes to these terms — such as changes to bonus withdrawal conditions, KYC requirements, or payment processing timelines — will be communicated to registered users via the email address on file. ce999 recommends that all players keep their contact details current and regularly check this page for the latest version of the Terms & Conditions.

11. Governing Law and Dispute Resolution

These Terms & Conditions shall be construed in accordance with the laws applicable in the jurisdiction in which ce999 operates. In the event of any dispute arising from your use of the ce999 platform, you agree to first attempt resolution by contacting our support team at [email protected]. ce999 is committed to resolving player complaints in a fair, transparent, and timely manner. If a satisfactory resolution cannot be reached through direct communication, both parties may seek resolution through applicable legal channels.

12. Contact Us

If you have any questions, concerns, or require clarification on any part of these Terms & Conditions, our support team is available to assist you. Response times are within Bangladesh Standard Time (UTC+6) business hours.

Email: [email protected]