Privacy Policy

We Take Your Privacy Seriously

ce999 is committed to protecting the privacy and security of all users who access our platform. This Privacy Policy explains in detail what personal data we collect, how we use it, under what circumstances it may be shared, and the steps we take to keep your information safe. By using ce999's website or mobile platform, you agree to the practices described in this document.

This policy applies to all players registered on ce999 from Bangladesh, including those using bKash, Nagad, Rocket, Upay, or bank transfers for deposits and withdrawals. We encourage you to read this document carefully and contact our support team if you have any questions about how your data is handled.

Information We Collect

To provide you with a safe, personalised, and compliant gaming experience, ce999 collects the following categories of personal information when you register an account, use our services, or contact our support team:

• Full name, date of birth, and national identification details used for identity verification (KYC).
• Contact information including email address, phone number, and residential address in Bangladesh.
• Financial data including deposit and withdrawal history, preferred payment method (bKash, Nagad, Rocket, Upay, bank transfer), and transaction amounts in Bangladeshi Taka.
• Technical data such as IP address, device type, browser version, operating system, and session duration.
• Gameplay data including game history, wagering activity, bonus usage, and account preferences.
• Communications data including support tickets, live chat transcripts, and feedback submissions.

We only collect information that is necessary, relevant, and proportionate to the purpose for which it is processed. We do not collect sensitive data categories such as health records, religious beliefs, or political opinions.

How We Use Your Information

The information collected by ce999 is used solely to deliver and improve our services to players in Bangladesh. Specifically, we process your data for the following purposes:

• Account creation, authentication, and management — including password resets and session handling.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and linked bank accounts.
• Complying with responsible gaming requirements including setting deposit limits, time-out periods, and self-exclusion requests.
• Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited behaviour.
• Sending service-related communications such as transaction confirmations, bonus alerts, and security notices.
• Analysing platform usage to improve game offerings, user interface design, and promotional strategies relevant to Bangladeshi players.

Payment Data and Financial Transactions

When you make a deposit or request a withdrawal on ce999, your payment information is processed through secure, encrypted channels. We support the most popular payment methods used by Bangladeshi players, including bKash, Nagad, Rocket, and Upay, as well as direct bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. All transactions are denominated in Bangladeshi Taka (৳).

ce999 does not store your full mobile banking PIN, bKash wallet password, or complete card numbers on our servers. Payment processing is handled through encrypted third-party gateways, and only tokenised or partial transaction references are retained for record-keeping purposes consistent with financial regulations.

Sharing of Your Information

ce999 does not sell, rent, or trade your personal data to third parties for marketing purposes. We will never share your information with advertisers, data brokers, or unaffiliated companies. However, limited sharing may occur under the following strictly controlled circumstances:

• Service providers who assist in delivering our platform — such as payment processors, KYC verification partners, and fraud detection services — under strict data processing agreements.
• Regulatory or law enforcement authorities when required by applicable law, court order, or when we believe disclosure is necessary to protect the rights and safety of ce999 users.
• Corporate successors in the event of a merger, acquisition, or restructuring of the ce999 business, subject to the same privacy commitments described in this policy.

Any third party that receives your data is contractually obligated to handle it securely, use it only for the purposes specified, and delete it once those purposes have been fulfilled.

Cookies and Tracking Technologies

ce999 uses cookies and similar tracking technologies to improve the performance and usability of our platform. Cookies are small data files placed on your device when you visit our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to remember your preferences, maintain your login session, and collect anonymised analytics data about how different sections of the ce999 platform are used.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ce999 platform, such as keeping you logged in or remembering your game preferences. We do not use cookies to track your activity on external third-party websites.

Your Rights and Choices

As a ce999 user, you have meaningful control over your personal data. The following rights apply to all registered players on our platform:

• Right of access — you may request a copy of all personal data we hold about you at any time.
• Right to rectification — if any of your personal information is inaccurate or incomplete, you may request that we correct it.
• Right to erasure — in certain circumstances, you may request deletion of your personal data, subject to our legal and regulatory obligations.
• Right to object — you may object to certain types of data processing, including direct marketing communications.
• Right to data portability — you may request that we provide your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing certain requests to protect against unauthorised access.

Data Retention Policy

ce999 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, accounting, or reporting requirements. For active accounts, personal data is retained throughout the period of account activity. When you close your account, we are generally required to retain certain data for a minimum period for audit and regulatory purposes.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so it can no longer be associated with you. Transaction records may be retained longer where required by financial laws applicable in Bangladesh. If you have any questions about how long specific data is retained, please contact us at [email protected].

Age Restriction and Child Safety

ce999 is strictly an adults-only platform. All players must be 21 years of age or older to register and participate in any gaming or betting activity on our platform. This requirement is non-negotiable and is actively enforced through our KYC identity verification process. We do not knowingly collect, store, or process personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete that information and close the associated account. If you believe that a minor may have created an account on ce999, please notify us immediately at [email protected] so we can take prompt action.

Changes to This Privacy Policy

ce999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform functionality, regulatory requirements, or applicable law. When material changes are made, we will notify registered users via email or through a prominent notice on the ce999 platform prior to the changes taking effect. The updated policy will display the revised effective date at the top of the page.

Your continued use of the ce999 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and may request account closure by contacting our support team.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ce999 handles your personal data, please do not hesitate to reach out to our dedicated privacy and support team. We are committed to resolving all privacy-related enquiries in a professional, timely, and transparent manner.

Email: [email protected] — Our support team is available around the clock, Bangladesh Standard Time (UTC+6). Whether you are writing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else across Bangladesh, we will get back to you as quickly as possible.